Frequently Asked Questions
Can I cancel or change my order?
After you've submitted your order, you won’t be able to change or cancel it. If you have an issue with your order, or experience online difficulties, please contact us via our contact us page and we will do our best to help you with your query.
Is there a minimum order amount?
No, there is no minimum amount required to spend in order to place an order.
How do I place my first order online?
As you browse the site for products, click 'Add to bag'. When you are ready, select the shopping bag icon button located on the top of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.
How will I know if my online order has been completed successfully?
You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please contact our customer service team via the contact us page.
Do I have to be a CLUBPA member to shop online?
No, everyone is welcome to browse and shop online.
Can I earn ClubPA points when shopping online?
Unfortunately no, you can only earn ClubPA points on in-store purchases at this time.
Delivery & Tracking
Can I send a single order to more than one address?
We only accept one Australian delivery address per online order. If you need to send products to multiple addresses you'll need to place separate orders for each delivery address.
Can I specify special delivery instructions and choose a delivery time?
You cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.
How to Track Your Parcel
You'll find your tracking number in your shipment confirmation. You'll also receive a follow-up email confirming which courier will be delivering your order.
You can click on the tracking number in either email to view your order delivery tracking page where you can keep an eye on the delivery of your email.
What If My Order Hasn't Arrived In The Estimated Time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
We recommend first checking your home address, reception or mailroom for your parcel first. If your parcel is still missing please check your confirmation email to confirm your delivery address was correct.
Returns & Exchanges
Incorrect Goods on Arrival
If you receive a different product than what you have ordered, please take a photo of this product and your invoice and send it through to our customer service team within 7 days of delivery.
Please do not dispose of this item until you have contacted our customer service team or you will not be eligible for a refund.
Simply take the product and valid proof of purchase to the store of purchase for a refund or exchange. We accept no responsibility for any professional hair product applied outside our salon.
Are all of Price Attack’s products available via the online store?
At this stage we have many products available online, but not all. Keep an eye out as we extend the range or use our Salon Locator to find your nearest store.
Can I buy gift cards online?
Yes, you can buy an gift card for in-store use only. They are available online here.